Posts Tagged ‘art’

The Lost Art of Listening, Part 2

Friday, July 20th, 2012

Develop one-word tags to label a speaker’s main points. For instance, if a member complains about payment, you may tag “dues.” Trigger words are an easy way to keep track of a speaker’s remarks and to prevent your mind from wandering. This works well in situations with frustrated members who may rant and rave, only to forget much of what they have said. If you respond to their main points by using your tag words, they know you were listening. (more…)